Complaining about consumer experiences comes easy and it seems like there’s plenty of poor customer service to go around these days. What’s less easy is to remember to sing praises when someone has gone above & beyond for you. So I’d like to take a moment to do just that…
Several years ago, Dede bought me an awesome Skagen titanium watch while we were at Macy’s in San Diego’s Horton Plaza. This is the only watch I’ve ever owned that doesn’t interact badly with the oils in my skin and corrode. I took it to a local jeweler to have the battery replaced recently, only to discover that I had unknowingly sheared off the stem & crown — y’know, the little knob on the side. The jeweler tried to find a replacement part but finally gave up after several weeks of hunting. In desperation, I called the Skagen customer service number. A mere $8 (for shipping) later, and not only did the manufacturer repair the broken stem, but also replaced the battery and polished the crystal.
For $8 bucks! Gotta give those Danes some props for an excellent product and outstanding service behind it.
A couple of weeks ago, I noticed that Liam had done some real carnage on the temple tips (y’know, the rubbery plastic coatings that cover the ends of the temples over the ears) of his fairly-new glasses. So Dede sent some email to the customer service folks at Zenni Optical to see if they offered replacement tips. We were thrilled to hear back from them quickly and that they could send us free replacements. What we didn’t expect is that they’d send a whole new pair of glasses — with lenses!
Next time you’re shopping for glasses, you’ve gotta give these folks a shot! We were impressed with them even before this because of their prices, selection, and speedy shipping. But now… They’re incredible!
What about you? Any great customer service stories to share?